Terms of Service
1. Services:
- We provide subscription housecleaning services as described on our website.
- By booking our services, you acknowledge that we will be granted access to your premises to perform the cleaning.
2. Booking and Payments:
- To book our services online, you must provide accurate and complete information through our online booking form.
- If the information provided is inaccurate the pricing may be affected. The size of the home (square footage) should not be less than what is available by public record.
- The prices for our services are specified on our website or in communication with our company. By booking, you agree to pay the stated amount.
- Payments are to be made online through our designated payment gateway. We require a deposit or full payment upfront for when signing up for service.
- We reserve the right to refuse or cancel bookings at our discretion.
3. Cancellations and Refunds:
- If you need to cancel your subscription, you must provide notice before the next billing date to avoid further payments
- If you want to reschedule a visit, please give us reasonable notice as specified on our website or communicated to you for priority rescheduling on an available date
- Your subscription includes the visits for the month. You do not receive any refund for the skipped visit.
- Refunds, if applicable, will be processed according to our refund policy as described on our website.
4. Access and Security:
- You are responsible for providing us with access to the premises at the scheduled cleaning time.
- We will make reasonable efforts to ensure the security of your premises during our service. However, we are not liable for any loss or damage resulting from factors beyond our control.
5. Customer Responsibilities:
- You are responsible for ensuring the cleanliness and safety of your premises before our arrival.
- You agree to provide accurate and complete information about your premises, including any special cleaning requirements or hazards.
- You are responsible for securing or removing valuable or fragile items from areas to be cleaned.
6. Liability and Insurance:
- We maintain liability insurance to cover damages caused by our negligence or misconduct during the provision of our services.
- We are not liable for damages to items that are not properly secured, damaged prior to our service, or of extraordinary value.
- In the event of damages or incidents, please notify us within a reasonable timeframe to allow for investigation and resolution.
7. Intellectual Property:
- All content on our website, including text, graphics, logos, and images, is protected by intellectual property laws and is the property of ChirpChirp, Inc. or its licensors. You agree not to reproduce or use our content without our prior written permission.
8. Termination:
- We reserve the right to terminate or suspend your access to our website or services at any time, without prior notice or liability, for any reason.
9. Governing Law and Jurisdiction:
- These Terms are governed by the laws of Connecticut. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts in Connecticut.
10. Changes to the Terms:
- We may update these Terms from time to time. The most current version will be posted on our website, and your continued use of our website and services after any modifications constitutes your acceptance of the revised Terms.
11. Contact Us:
- If you have any questions or concerns regarding these Terms, please contact us at chirps@chirpchirp.com
Please ensure that you carefully review and understand these Terms before using our website or booking our services.
Are you tired of the same old cleaning company?
ChirpChirp is revolutionizing the way clean gets done. With our unique subscription service and proprietary, hands-off approach and Chirptastic Cleaning products, we guarantee you’ll love your clean home.
Chirpification, Chirpified, Chirptastic...
You've never heard those words before.
With our service, you'll never forget them.
It's the ChirpChirp way
Chirpification
Simplification of services, billing and pricing. No more complicated questionnaires. Pick your package and size of home. Bam! Now you're on a cleaning subscription and your home is clean the way you like all the time.
Chirpified
Certified and respected. ChirpChirp's process for training and supporting the industry's absolute best cleaning pros is second to none.
Chirptastic
Fantastic and safe cleaning solutions. They clean and disinfect while being people, pet and planet-safe. Electrically charged water and salt ... who knew?
Frequently chirped questions
Questions pop up when you are exploring new things. So, we've compiled the answers to the most frequently asked questions right here for your convenience.
But don't forget to check out our FAQ page as well where you'll find answers to questions we believe you should be asking.
And if you still have queries, click below to ask. We're here to your chirpify your journey with us so it's a piece of cake. So, ask away and let's get chirping! 💬
We'll take care of the tasks in the package you choose each and every visit. If you want any additional tasks on some or all visits, let us know and leave the rest to us.
Absolutely not! At ChirpChirp, all visits cost the same, regardless of whether it's the first, second, or any other visit.
Yes, indeed! The first visit with any of our packages comes with a special touch: we go the extra mile by hand washing all the woodwork during the initial visit. Washing the woodwork adds that extra touch of excellence to make your home shine. From the second visit onwards, you'll continue to enjoy the comprehensive cleaning tasks included in your chosen package, all while experiencing the high level of care and attention to detail that we're proud to offer.
Our subscription service comes with a bevy of benefits tailored just for you. Here's what you can look forward to:
- Scheduled Cleanings: Enjoy the convenience of having cleanings scheduled based on the frequency you choose – every 1, 2, or 4 weeks. For ChirpChirp, you'll get a preferred arrival window, while Chirp+ and Clean packages offer a choice of AM or PM arrival.
- Simplified Billing: Say goodbye to multiple payments! With our flat rate price billed monthly, you'll receive one charge on your credit or debit card each month, including the first visit.
- Complimentary Chirptastic Refills: In between our visits, we've got you covered with free refills of our Chirptastic cleaning solution. Keep your home looking its best at all times.
- Priority Rescheduling: Life happens and plans might change. Rest easy knowing that you have priority rescheduling options via text, email, or phone whenever you need to make a change to your cleaning schedule.
- ChirpPerks: As a subscriber, get ready for some delightful surprises with ChirpPerks! You'll get exclusive treats to brighten your day.
Right on!
The subscription model is a win-win for everyone involved!
With ChirpChirps's subscription service, say goodbye to worrying about scheduling and enjoy the convenience of a reliable, consistent cleaning routine.
On our end, the subscription model provides stability, allowing us to invest in enhancing our services and continually improving and innovating to make the service experience even better for both you and our hardworking cleaning pros and office team.
With a single, neat payment each month, you get top-notch service and peace of mind, while we get the opportunity to keep exceeding your expectations. It's all about creating a harmonious partnership where everyone benefits.
Yes! Our Chirptastic products are indeed green. They are cleaner, safer, greener, better for everyone (people, pets, and the planet)!
If you're looking for a single visit rather than our subscription service, we have a perfect solution for you! We'll set you up with our sister company, Maid Brigade, who will take great are of your one-time or on-call cleanings. Shoot over to www.maidbrigade.cleaning or call (914) 741-0552 for Maid Brigade's 5 star service!
ChirpChirp's ChirpPerks is a bonus bonanza for recurring customers that dishes out a whole month's worth of complimentary cleaning sessions sprinkled throughout the year. The more often you have us clean, the more free cleanings come your way.
Here's the scoop:
Go weekly and you are cleaned four times in most months. But when a month stretches to five weeks, that fifth one on us.
Bi-weekly? Enjoy two sessions per month typically. Sneaky three-week months? No worries, the third one is our treat.
If you are on the schedule every 4 weeks, revel in one pristine performance eleven out of twelve months but the one where there's two cleanings, the second one is complimentary.